FAQs
Where are your dinner plates made?
Our products are designed in Sydney and made in China.
Are the dinner plates dishwasher safe?
Yes they are! All our plates are dishwasher and microwave safe.
What are your plates made from?
Our dinner plates are made from new bone china, a form of porcelain. All other pieces have further product details listed on the individual product page.
The product I want is on preorder, what does this mean?
We are working to get your product to you as quickly as possible! All preorder delivery dates will be listed in the product pages and we will keep you updated over email about when to expect delivery as well as any potential delays.
If you have ordered product that is in stock along with stock that is on preorder, your entire order will be shipped when the preorder items arrive.
Standard return policies apply to all preorders.
The due date on preorder items are an approximate delivery date which may vary and we do not take cancellations on pre orders or refunds prior to shipping.
How do your products come packaged?
Our plates are shipped in brown eco-friendly boxes.
How do I add a gift card to my order?
We have seven different greeting cards to choose from, all blank on the inside for you to write your gift message. See all the designs here.
Simply click Is this a gift? in the cart to select your card.
Where can I see your products in store?
Find our list of stockists here.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard Amex and AfterPay.
Can I return my item?
We are able to exchange items within 30 days of purchase. If you would like to exchange your items please email us at info@intheroundhouse.com
You will need to pack and return the items in their original packaging and any cost of returning the product to us for an exchange is your responsibility. We do not provide refunds for change of mind.
Once the items have been received in original condition, we will email you a credit voucher, valid for three years that can be redeemed in our online store.